Training

All of ProGroup's general training programs include fundamentals related to diversity and inclusion.

Communication Style
Participants identify both their own behavioral styles and those of others using a well-known assessment tool. Based on this information, they develop individual action plans to build on their strengths and modify the behaviors that may cause them difficulty.

Conflict Management
In this program, participants will learn that dealing with conflict involves three sides of the triangle: dealing with your emotions, handling the other person's emotions, and resolving the situation that originally caused the conflict. Participants learn to handle emotions and deal with situations to reach win-win resolutions. The goal of this session is to teach people that they can get the right result and preserve the relationship.

Dealing with Change
Helping participants to recognize that change is part of life and that the only thing they can control in this ever-changing world is how they view it and handle it, participants will complete a self-assessment on how they view change. They will then identify ways in which their perception of change is causing them stress and learn better ways to view and deal with the changes that are and will continue to happen in their lives.

Effective Coaching for Managers and Supervisors
Providing hands-on learning for managers and supervisors, participants learn a five step coaching process during the first half of the program, and see it applied to typical coaching challenges that may occur in their organization. In the second half of the program, participants will role play and apply the coaching process to their real life situations. As they do, they will receive feedback to build their coaching skills. Participants will leave with a coaching plan for each employee they manage or supervise.

Effective Listening
Administrative and office support interact with more people about more subjects than anyone else does in the office. They are the conduits through which important information flows. In order to keep the office running smoothly, they must listen effectively. Tailored case studies and role playing provide practice and feedback while developing new skills and techniques.

Enhancing Supervisory Skills
This program lays the groundwork for a series on managing effectively and providing participants with new insights about their role and impact as supervisors. It is the supervisor's responsibility to create an atmosphere where employees feel valued and are contributing to the organization to the full extent of their skills and abilities. They learn the importance of managing with an eye on both the task and relationship sides of the job.

High Potential Managers
"Beyond the basics" is for seasoned and high potential managers seeking a significant managerial growth experience and wanting feedback and in-depth perspective. Participants find real value and excellent return on investment as they build on all previous management experience and learning with real-world content and a solid research base. Each manager will receive an extensive assessment of his or her competencies, motivation, and organizational climate. The data will be interpreted, analyzed, and prioritized during the course of the program, culminating in a detailed action plan for professional growth and change.

Leadership for Women
Targeting women identified as possessing leadership qualities or aspiring to be leaders in their organizations, participants learn what it takes to be a leader in today's and tomorrow's workplace and can measure their current skills and abilities against this research. Participants will develop plans to become stronger leaders and a support network for doing so.

Team Building
Presents skills to increase the cohesiveness, effectiveness, and productivity of work groups to become high performance teams committed to common objectives, while encouraging individuals to use their unique talents to enrich their team's capabilities.

Winning in the Emerging Marketplace
Helping to define various cultures and the barriers that may be encountered in a cross-cultural sales relationship, participants receive a toolkit for winning business in new emerging markets and increasing their cultural competency. They leave with an action plan for building more diverse markets.