This Minneapolis-based Fortune 100 company has 830 retail stores in the United States and Canada. They strive to create superior customer service experiences at their electronics store locations. They were ranked among the top 100 in the 2004 ranking of the 500 largest corporations in the United States in terms of revenue by Fortune magazine.
They are actively working to convert their stores to a customer-centered operating model and expand and strengthen the services they offer. This electronics company is also working hard to simplify their internal processes to better respond to the changing needs of customers.